Privacy Policy

01. Information We Collect

We may collect personal information when you visit our website, submit a consultation enquiry, or contact our team.

• Contact Details: Name, email address and phone number.
• Treatment Enquiries: Selected treatment, appointment preferences and information voluntarily submitted.
• Website Usage: Device information, browser details, IP address and website interactions where collected by our website tools.
• Communication: Information shared through phone, WhatsApp, email and enquiry forms.

Please avoid sharing sensitive medical information through general enquiry forms unless specifically requested through an appropriate secure channel.

02. How We Use Your Information

We may use your personal information to:

• Respond to treatment enquiries.
• Schedule and manage consultations.
• Communicate about requested services.
• Maintain customer enquiry records.
• Improve our website and customer experience.
• Provide updates with appropriate consent.
• Comply with applicable legal obligations.

03. Contact Forms & Appointments

When you submit a website enquiry, the information you provide may be sent to our authorized team by email and stored within our website’s enquiry management system.

We use these details to respond to your request, provide information about treatments and assist in arranging consultations.

04. WhatsApp & Communication

Our website may offer WhatsApp and click-to-call options for convenient communication.

When you use third-party messaging services such as WhatsApp, your information may be processed under the privacy practices of those providers.

05. Cookies & Website Analytics

Our website may use cookies and similar technologies to support essential website functionality, improve performance and understand how visitors interact with our pages.

Where required, consent will be requested before using non-essential cookies. Browser settings may also allow you to manage cookies.

06. Information Sharing

We do not sell your personal information.

Information may be shared with authorized service providers involved in hosting, website maintenance, communications, analytics and enquiry management where necessary.

We may also disclose information where required by applicable law.

07. Data Security

We take reasonable technical and organizational measures to help protect personal information from unauthorized access, misuse, modification or disclosure.

However, no electronic transmission or storage method can guarantee complete security.

08. Data Retention

We retain personal data only for as long as reasonably necessary to respond to enquiries, provide services, maintain appropriate records and meet applicable legal requirements.

09. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information held about you.

You may also withdraw consent for certain processing activities where applicable.

To submit a request, please contact our team through our website contact page.

10. Third-Party Websites

Our website may include links to third-party websites, messaging platforms or services.

We are not responsible for the privacy practices or content of external websites operated by other organizations.

11. Children’s Privacy

Our general enquiry services are not intended for children to independently submit personal information.

Consultations or treatments involving minors may require appropriate parental or guardian involvement.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website services or legal requirements.

Any revisions will be published on this page with an updated date.